Valeria is a key figure in the client experience process, acting as the main liaison for clients throughout the lifecycle of their insolvency case. She is responsible for overseeing detailed case management, ensuring accuracy in documentation and compliance with statutory and procedural requirements.

Valeria excels in the compilation and verification of client records, and leads direct negotiations with creditors, advocating for fair and realistic terms. In addition, she manages Protective Certificate (PC) applications, ensuring they are submitted, tracked, and renewed in line with the client’s legal protections.